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Returns & Exchanges
If you are truly unsatisfied with your order, you may return it for a refund - 100% Satisfaction Guaranteed.
*BRIDAL WEAR AND BALL GOWNS ARE NON-REFUNDABLE*
All returns must follow our guidelines:
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1.) You must contact us within 3 business days after delivery date for a Return Authorization #.
2.) All returns must be shipped back no later than 3 business days after the Return Authorization # is sent.
3.) All shipping charges are non-refundable, returns are subject to a 10% restocking fee.
4.) Please, absolutely no refunds on orders of 3 dresses or more. A store credit will be given.
All returns must be in its original packaging with tags intact, gowns must not show sign of wear, have any scent, alterations.
Items returned without a Return Authorization # or items not in original conditions will be rejected and automatically shipped back.
Shipping Fees: Please note - If you originally got free shipping with your order, you will be refunded for the price of the dress minus the regular UPS GROUND shipping charge calculation on our website.
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EXCHANGING YOUR ORDER:
To fill out an Exchange Form, please click here.
There are no restocking fees for exchanges or store credit returns.
Your return will need to be postmarked within 14 days of the date it was delivered and signed for
(not the original date of your order, which would allow for less than 14 days for your return).
RETURNING FOR STORE CREDIT:
There are no restocking fees for exchanges or store credit returns.
To fill out a Store Credit Form, please click here. Upon receiving your return, you will receive an e-mail with instructions and a PIN # with your store balance when you are ready for a new order.
Your return will need to be postmarked within 14 days of the date it was delivered and signed for
(not the original date of your order, which would allow for less than 14 days for your return).
We want you to be pleased with your transaction - if you are unhappy with your dress(es), you may exchange, get store credit or return for a refund.
Please note that the dresses must be in original condition, with the plastic covering and must not have or show any damage, odor, stain or sign of wear.
Returns for Exchanges/Store Credit
TO EXCHANGE
YOUR ITEM, PLEASE CLICK
HERE
.
TO RETURN FOR STORE CREDIT, PLEASE CONTACT US FOR A STORE CREDIT RETURN AUTHORIZATION #.
Your return will need
to be postmarked within 14 days of the date it was delivered and signed for
(not the original date of your order, which would allow for less than 14 days
for your return).
Please note that customer paid shipping charges are not refundable, and that the
returned merchandise must be returned with the tag attached.
We cannot
accept a return or exchange of any item with any indication that it has been
worn.
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Shipping
Estimated Delivery
Time
All orders placed by
3:30 PM PST are generally shipped within 1 business day*
*Except on holidays, backorders, incomplete and international orders.
Because
we ship our international orders via USPS, it will usually be shipped on the
following day.
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Delivery times to 48 Contiguous States
UPS Ground-
Arrives in 3-5 business days, guaranteed.
UPS 3 Day Select-
Arrives in 3
business days, guaranteed.
UPS
2nd Day Air-
Arrives in 2
business days, guaranteed.
UPS
Next Day Air Saver*-
Arrives in 1
business day, delivered by 3:00 PM, guaranteed.
UPS Next Day Air Early AM*-
Arrives in 1 business day, delivered by 8:00/8:30 AM, guaranteed.
*Varies by state.
USPS Priority Mail
-
Arrives in 2-3 days, including Saturdays.
USPS Express Mail-
Arrives the next day or 2nd day, in most cases.
Excludes Sundays & holidays. If you need an item the next day, please
check first if USPS will be able to commit to delivering your package on time.
For more info, pleasecontactus.
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International/Overseas Customers
UPS Worldwide Express
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One- or two-day delivery times for
international shipments to major business centers around the world
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Available comprehensive electronic tracking and
tracing
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Door-to-door, customs-cleared service
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Saturday delivery available
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Included protection by UPS against loss or damage
up to a value of US$100
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Three free delivery attempts for unclaimed
shipments
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Free on-demand pickup
-
Guaranteed next day delivery by 10:30 a.m.,
noon, or by the end of the business day to Canada.
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How to
Place an Order
We accept Mastercard,
Visa, Amex through our secure credit card form; all major credit cards through
PayPal, Money Orders.
Our server is secured with the highest SSL certificate
commercially available.
How Do I Place An
Order?
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Payment Errors
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Shortly after you place your order, an order confirmation will be sent to let you know that we have received your order only.
- Please check your email in case there are problems (w/ payment, quantities, etc...)
- Also check the order status link on the email. If your order is on hold, then there is something holding it up.
- If you did not receive an Order Confirmation (with your order #), then we may not have received your order.
Why do orders sometimes not go through?
- You're using a very old version of your browser that won't allow secure connections, in which case you should upgrade.
- You are behind a corporate firewall that won't allow secure connections.
- You may forget to press the "Send This Order" button on the last page of the order form.
- There is a typo in the credit card information.
- Your bank or credit card company may be blocking your purchase - make sure to check with your bank just to be sure.
Feel free to
e-mail us to contact us to place your order with us.
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