RETURN POLICY


 
If you are truly unsatisfied with your order, you may return it for a refund - 100% Satisfaction Guaranteed.

*BRIDAL WEAR AND BALL GOWNS ARE NON-REFUNDABLE*

All returns must follow our guidelines:
 

EXCHANGING YOUR ORDER:
To fill out an Exchange Form, please click here.
There are no restocking fees for exchanges or store credit returns.

Your return will need to be postmarked within 14 days of the date it was delivered and signed for
(not the original date of your order, which would allow for less than 14 days for your return).

RETURNING FOR STORE CREDIT:
There are no restocking fees for exchanges or store credit returns.

To fill out a Store Credit Form, please click here.
Upon receiving your return, you will receive an e-mail with instructions and a PIN # with your store balance when you are ready for a new order.

Your return will need to be postmarked within 14 days of the date it was delivered and signed for
(not the original date of your order, which would allow for less than 14 days for your return).

We want you to be pleased with your transaction - if you are unhappy with your dress(es), you may exchange, get store credit or return for a refund.  

Please note that the dresses must be in original condition, with the plastic covering and must not have or show any damage, odor, stain or sign of wear.

 

OUR FIT GUARANTEE:

Simply send us your measurements, and we'll find the closest (if not perfect) fit for you.
Please note that the accuracy of the fit may vary on the measurements that you provide us.

To send us your measurements, please use our FIT GUARANTEE FORM.
A representative will get back to you in within 24-48 hours regarding which sizes should be ordered.

IMPORTANT:

PLEASE NOTE THAT OUR GOWNS DO NOT COME IN PLUS SIZES - THEY RUN IN MISSES' SIZES. 
USE OUR SIZE CHARTS CAREFULLY, AS OUR GOWNS RUN SMALL. 

PAYMENT METHODS
We accept VISA, MASTERCARD, AMERICAN EXPRESS, DISCOVER & PAYPAL.
We also accept MONEY ORDERS and CASHIER'S CHECKS.  You may place an order online and pay by money order by selecting the "MAIL IN PAYMENT" method.
No personal checks please.

MANUFACTURER DYE LOT VARIATIONS 

As an online-only retailer, a great benefit is that bridesmaids from all over the country (and world!) can place their orders with us as part of the same bridal party. But given that the girls are placing their own separate orders at different times to different addresses, we've gotten a lot of inquiries from concerned brides about whether their bridesmaid dresses will be cut from the same fabric dye lot.

For those unfamiliar with the concept of dye lot, it refers to the bolt of fabric (a lot of fabric) that goes through the dye process at the same time. Theoretically, all lots should be dyed in the same way to attain the same color. However, given that dyeing fabric is not an exact science, different bolts of cloth may turn out slightly different in shade. This is why designers recommend that your entire bridal party's dresses be cut from the same dye lot, meaning they are cut from the same bolt of fabric.

To address this issue, we recommend that you place your orders altogether OR on the same day.  You  can also inform us ahead of time of all the members in your bridal party who will be placing orders on our site. That way, we can hold the orders until everyone is in, then ship simultaneously to avoid dye lot variation issues.

SAME DAY SHIPPING INFORMATION:

We pride ourselves with our fast shipping. Most orders are shipped within 1 business day from Monday thru Friday.  We ship out of Los Angeles, CA. Please take this into consideration when choosing your shipping method. 

International orders are shipped within 48 and usually take about 1.5-2 weeks for delivery.
We do not ship on the weekends & major holidays.

When will my order arrive?

Order shipped on the same day via UPS GROUND (3-5 business days): No later than the 6th business day.
Order shipped the next day via UPS GROUND (3-5 business days): No later than the 7th business day.

AVAILABILITY & HIGH SELLOUT:
Our gowns are sold on a 'first come, first serve' basis.
Due to the high demand of our merchandise, our inventory changes quickly.
Please advise that it is still possible for your order to be unavailable even if the style number was in stock at the time of your purchase.
Because of this, there will be a representative that will contact you immediately and confirm whether your order was processed, or not able to go through. You will be contacted in within 24 hours after you have made your purchase.
If your order cannot be completed, your order will be canceled and fully refunded. The availability of the dresses are subject to change without notice.
If a certain style is out of stock, it may either be temporary or permanently discontinued.

Please contact usfor the latest & most recent updates on our inventory.

OUT OF STOCK ORDERS:
Due to our fast shipping service and value prices, our merchandise sell out very quickly.

As a result, sometimes your order may not be in stock.  You will be contacted immediately and fully refunded back at your request.
We will contact you directly if there are any problems with your order, so please make sure that you check your spam folders for our e-mails.

SITE SECURITY:
We use Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).
 
Before you even register or log in to their site, their server checks that you're using an approved browser - one that uses SSL 3.0 or higher. Once your information reaches them, it resides on a server that is heavily guarded both physically and electronically.
Their servers sit behind an electronic firewall and are not directly connected to the Internet, so your private information is available only to authorized computers.
 

SHIPPING INFO:

WE GLADLY SHIP WORLDWIDE!

All USA orders will be shipped & insured by UPS unless noted otherwise.
All International orders will be shipped by USPS.

UPS Ground Mail: Arrives in 3-5 business days, guaranteed.
UPS 3 Day Select: Arrives in 3 business days, guaranteed.
UPS 2nd Day Air: Arrives in 2 business days, guaranteed.
UPS Next Day Air: Arrives on the next business day, by 4:30 PM, guaranteed.
UPS Next Day Air Early A.M: Arrives on the next business day, by 8:00-8:30 AM, guaranteed.

Puerto Rico/Alaska/Hawaii-
International customers and Alaska/ Hawaii - Please be advised that shipping rates will be higher than our current shipping rates.

Canada-
We recommend shipping via UPS Canada Standard, which offers a reliable service provided by UPS as well as a tracking number, free insurance & low rates.

All international customers are to choose from UPS WORLDWIDE, UPS WORLDWIDE EXPRESS or UPS WORLDWIDE EXPRESS UNITED only.  To obtain exact shipping rates, please contact us.